We provide specialist care for clients with a range of complex healthcare needs, including spinal injuries, respiratory conditions, strokes, neurological conditions and other high-acuity care requirements. Paragon operates in a highly regulated environment and holds SIA Trusted Partner status, reflecting the level of assurance, compliance and standards expected across the business.

Purpose of Role

The Recruiter is responsible for sourcing, engaging, screening, progressing and onboarding high-quality care staff in line with live client needs, rota risk and business-critical vacancies. This is a hands-on recruitment role in a fast-paced, compliance-led healthcare environment where pace, accuracy, warm candidate communication and safe recruitment practice are all essential.

The Recruiter will own an allocated caseload of clients, vacancies or priority areas and will work closely with the relevant Coordinator and Care Manager so that candidate sourcing, suitability, training, profiling and first shifts are joined up from the beginning. Success is measured by outcomes: suitable candidates being progressed through compliance, booked and confirmed for training when eligible, matched to vacancies, profiled to clients and moved into work.

• Own an allocated caseload of clients, vacancies, packages or priority areas and recruit against live service need rather than general applicant flow alone.

• Work closely with Coordination and Care Management to understand rota gaps, future rota risk, client requirements, care team stability and candidate suitability factors.

• Help identify the right candidate fit for each client, including availability, location, travel, shift pattern, driver requirements, pets, smoking restrictions and other package-specific needs.

• Support suitable profiles being put forward to clients promptly after training, ensuring candidate information is clear, accurate and relevant.

• Escalate early where recruitment activity is not converting into suitable profiles, first shifts or rota improvement.

• Manage candidates through the full recruitment journey from initial application or sourcing through to onboarding, training readiness and deployment readiness.

• Review applications promptly, conduct structured screening calls and interviews using approved processes, and assess suitability against experience, values, availability, communication, reliability and live package needs.

• Maintain warm, welcoming and professional communication with candidates so they feel informed, supported and clear on next steps throughout the process.

• Keep suitable candidates moving at pace and ensure every active candidate has a clear next action; reject unsuitable candidates professionally and promptly.

• Actively source candidates through approved platforms, ATS talent pools, previous applicants, referrals, social media and other recruitment channels, using existing candidate data before escalating requests for additional recruitment spend.

• Re-engage previous applicants, partially progressed candidates, dormant candidates and stalled candidates who may be suitable for current priority vacancies.

• Use recruitment, onboarding, compliance, rota and pipeline systems accurately and consistently, including Team Tailor, Access Screening or equivalent systems.

• Create and maintain job adverts in line with approved wording, live vacancy priorities and business requirements.

• Ensure Team Tailor job adverts, vacancy data, interview kits, triggers, candidate stages, templates and related recruitment workflows are set up correctly and kept accurate.

• Provide backup support to colleagues and wider operational teams as needed, including covering absences, answering phones, supporting urgent administrative tasks and helping maintain service continuity.

• Work flexibly with Recruitment, Coordination, Care Management, Clinical colleagues and Senior Management to support business priorities.

KPI Accountability

• The Recruiter will work to recruitment and shared operational KPIs including candidate contact, sourcing activity, vacancy coverage, pipeline accuracy, compliance progression, requested training dates, training confirmation, attendance, suitability matching, escalation and conversion into deployable staff. Where a KPI is missed, the Recruiter is expected to explain the reason, evidence the activity taken and identify recovery actions.

Safeguarding

• Experience in recruitment, resourcing, staffing, onboarding or candidate management, ideally in a fast-paced or compliance-led environment.

• Confident managing candidate pipelines, screening applicants, making outbound calls, chasing actions and working to KPIs or deadlines.

• Accurate and confident using ATS, recruitment, compliance, onboarding, tracker or CRM-style systems; Team Tailor or Access Screening experience would be an advantage.

• Warm, professional, proactive and solution-focused, with good judgement when assessing candidate suitability, client fit and recruitment risk.

• Able to work collaboratively with Coordination, Care Management, Clinical colleagues and wider operational teams while maintaining safe recruitment standards, confidentiality and high levels of accuracy.

This list is not exhaustive and may change in line with business needs.