Are you the person who notices what hasn’t been done — and actually gets it sorted?

We’re looking for a highly organised, proactive and confident Compliance & HR Officer to join our growing specialist healthcare business.

This isn’t a role for someone who wants to update spreadsheets, send reports and wait for the next task.

We need someone who likes to own things.

Someone who can look at a compliance tracker, HR process or training report, quickly work out what needs attention, contact the right people, keep following it up and make sure it actually gets finished.

You’ll be working across HR, employee compliance, training, audits and regulatory processes — helping keep the people side of a busy, highly regulated healthcare organisation running properly.

You’ll probably enjoy this role if you’re someone who…

• is naturally organised and gets satisfaction from things being complete, accurate and up to date

• doesn’t need to be constantly told what to do next

• is comfortable chasing people politely but persistently

• notices gaps, deadlines and problems before they become bigger ones

• likes systems, trackers, data and making processes work better

• can juggle several priorities without losing the detail

• communicates confidently with everyone from care staff to senior managers

• enjoys being trusted with an area and taking responsibility for it

• can work at pace without becoming chaotic

• knows when to deal with something yourself — and when something needs escalating

You do not need to come from healthcare and you do not need a CIPD qualification.

Experience in HR, compliance, recruitment, training, regulated services or another process-driven environment would be useful, but we are just as interested in how you work.

If you are bright, practical, quick to learn and the kind of person who thinks “leave it with me” and genuinely means it, we’d like to hear from you. The formal JD similarly makes clear that healthcare-specific compliance experience is not essential and that the successful person can learn Paragon's systems and requirements once in post.

About Paragon Home Healthcare

Paragon Home Healthcare provides specialist nurse-led care to people with complex healthcare needs in their own homes, including people living with spinal injuries, neurological conditions, respiratory needs and other high-acuity care requirements.

You’ll join a close-knit team working across Clinical, Coordination, Recruitment and Senior Management, with plenty of variety and genuine responsibility.

Location: Richmond, London head office / hybrid
Hours: Monday–Friday, 9am–5pm, plus participation in the office on-call rota
Salary: Circa £30,000 per annum

Full Job Description

Role Title: Compliance & HR Officer

Location: Richmond, London head office / hybrid

Hours: Full time, Monday – Friday, 9am – 5pm plus on-call rota

Salary: Circa £30,000 per annum

Reports To: Member of the Senior Management Team

Direct Reports: None

Paragon Home Healthcare provides compassionate, dignified and high-quality specialist nursing and care in people’s homes. Expert care is delivered to our clients (patients) in their own homes by carefully selected and trained care staff teams who are supported by Coordinators, Recruiters, Care Managers, Clinical colleagues and operational support teams.

We provide specialist care for clients with a range of complex healthcare needs including spinal injuries, respiratory conditions, strokes, neurological conditions and other high-acuity care requirements. Paragon operates in a highly regulated environment and holds SIA Trusted Partner status, reflecting the level of assurance, compliance and standards expected across the business.

Purpose of role

The Compliance & HR Officer is responsible for the day-to-day management and follow-through of employee compliance, personnel administration, training compliance and associated HR processes across Paragon Home Healthcare.

The role starts from the point an individual becomes an employee and supports our existing caseload model by ensuring the underlying personnel and compliance processes work consistently. The postholder will identify what is due or outstanding, take the appropriate action, follow up with employees and managers and continue progressing matters until they are resolved or require escalation.

This is an ownership role, not simply an administrative or reporting role. The postholder will be expected to work independently, learn and follow established processes, use data and reporting to identify what requires action and ensure actions are progressed efficiently through to completion.

The role works across Clinical, Coordination, Recruitment and SMT but does not take over their operational, clinical or management responsibilities. The aim is to make sure the personnel and compliance processes supporting these teams are reliable, well organised and consistently followed through.

Duties and Responsibilities

This list is not exhaustive, and you may be required to undertake additional duties considered relevant to your position as needed.

Personnel Compliance & HR Administration

· Take day-to-day ownership of employee personnel compliance, ensuring records are complete, accurate and current.

· Monitor and action Right to Work requirements, DBS checks and renewals, visas/work permissions and other time-limited employment documentation.

· Maintain accurate employee records, personnel files, HR systems and compliance trackers.

· Identify upcoming expiries, missing information and compliance gaps and follow these through directly with employees and relevant managers.

· Draft and send routine HR and employment correspondence, including probation, absence, employment changes and other employee matters using agreed processes and templates.

· Support routine HR and personnel processes and ensure actions, documentation and deadlines are followed through.

· Escalate unresolved or higher-risk compliance and HR matters through the appropriate route.

Training Compliance

· Maintain the training matrix and monitor mandatory training compliance across the workforce.

· Identify upcoming and overdue training requirements and proactively follow these up with employees and managers.

· Manage the administrative aspects of PING and other training/compliance systems and maintain accurate training records.

· Produce clear training compliance information and reports and follow outstanding actions through to completion or escalation.

· Work with Clinical colleagues where training relates to competence, retraining or clinical requirements, with clinical decisions remaining with the appropriate Clinical Lead/Manager.

Investigations, Regulatory & Compliance Support

· Support Investigating Officers by collating records, statements, correspondence and other evidence, maintaining investigation documentation and assisting with actions and timelines.

· Draft and issue investigation and employee relations correspondence using agreed processes and templates.

· Arrange and provide administrative support for investigation, HR and other relevant meetings as required.

· Collate information and evidence required for regulatory reports, notifications, commissioners and other external requirements.

· Support the Registered Manager, Safeguarding Lead, Clinical Team and SMT with regulatory and compliance administration and ensure matters requiring their input are escalated through the appropriate route.

Auditing, Monitoring & Process Support

· Complete regular personnel, training, HR and compliance audits and maintain agreed audit schedules.

· Identify actions arising from audits and take ownership of following these through with the relevant people until completed.

· Maintain compliance trackers and produce clear reporting on compliance levels, outstanding actions, deadlines and areas of risk.

· Use data and reporting to identify trends, recurring gaps and areas requiring action.

· Support the development and maintenance of clear, practical HR, investigation and compliance processes, templates and guidance.

· Identify recurring compliance or process issues and work with the relevant manager to improve how these are managed.

· Provide administrative support for ART and other relevant HR/compliance meetings, including preparing information and following through agreed actions.

General Team Support

· Work closely with Clinical, Coordination, Recruitment and SMT to support effective personnel and compliance processes across the business.

· Maintain confidentiality and handle employee and client information appropriately at all times.

· Provide additional administrative and compliance support across the business where required.

· Take part in the 1st office on-call rota outside normal office hours with support of 2nd on call.

KPI Accountability

· Work to agreed personnel, HR, training and compliance KPIs including Right to Work, DBS and visa compliance, training compliance, personnel file completeness, audit completion, investigation administration and regulatory deadlines. Where requirements are not met, identify the reason, take appropriate action and follow this through to resolution or escalation.

Safeguarding

· All Paragon staff are responsible for safeguarding and promoting the welfare of clients. The Compliance & HR Officer supports safe service delivery by ensuring workforce compliance requirements are actively monitored, accurate records are maintained and concerns are escalated appropriately.

Experience and skills

· Highly organised, accurate and able to manage multiple ongoing actions, deadlines and priorities without needing close day-to-day supervision.

· Confident working with data, spreadsheets, systems and trackers and able to produce clear and useful reports from information held across different systems.

· Able to learn new systems, processes and regulatory requirements quickly and then apply them consistently and accurately.

· Proactive and comfortable taking ownership of an area of work, identifying what needs to happen next and following actions through to completion without needing tasks to be repeatedly allocated or chased.

· Able to work at pace, prioritise effectively and respond quickly when something needs action while maintaining accuracy and attention to detail.

· Confident communicating with employees and managers, including following up outstanding information or actions and escalating appropriately where something is not being resolved.

· Good written communication skills with the ability to draft clear, professional correspondence and maintain accurate records.

· Comfortable handling confidential and sensitive employee information with appropriate judgement and discretion.

· An interest in HR, personnel or employee compliance would be helpful, but formal HR or CIPD qualifications are not required.

· Previous experience working within a regulated, compliance-led or process-driven environment would be advantageous. This does not need to be within health or social care.

· Previous experience of healthcare compliance, mandatory training systems, Right to Work, DBS or visa monitoring is not essential. The successful candidate will need to be able to learn Paragon’s requirements and processes quickly and take ownership of them once trained.

· Self-motivated, practical and confident working independently, while recognising when to seek guidance or escalate something requiring management input.

This list is not exhaustive and may change in line with business needs.